All SeRUG cancellations and refund requests must be sent in writing via e-mail or regular mail. Telephone requests will not be honored. If necessary, to cancel by USPS, please allow enough time for a delivery to be received by applicable deadline date.

Refunds will be assessed per the following:

• A 50% refund of registration or exhibitor fees minus a 5% of total cost processing fee will be provided for cancellations received between 60 to 31 days before the start date of the conference
• No refund will be issued for cancellation requests received less than 30 days before the first day of the start of the conference.
• All requests must include the following information.
  • Requestor Name (first and last)
  • Requestor email address
  • Address (where refund check should be sent)
  • Date when conference registration was submitted
  • Conference registration Confirmation Number
  • Name of proxy person (if registered by someone other than requestor)
  • Name of person or organization refund check should be made out to

USPS Mailing address:

Southeast Regional User Group
2655 Ulmerton Rd, STE 101
Clearwater, FL 33762

Email address: southeastrug@gmail.com

NOTE: All information is required. Omitting information may result in a rejection of your request. If you have any questions regarding refund, please contact us at: southeastrug@gmail.com