All SeRUG cancellations and refund requests must be sent in writing via e-mail or regular mail. Telephone requests will not be honored. If necessary to cancel by USPS, please allow sufficient time for a delivery to be received by applicable deadline date.

• A full refund will be provided for cancellation requests received at least 30 days prior to the start of the conference, minus a $25 processing fee.

• A 50% refund of registration costs plus a $25 processing fee will be provided for cancellations received between 29 to 14 days before the start date of the conference

• No refund will be issued for cancellation requests received less than 14 days before the first day of the annual conference.

• All requests must include the following information.

  • Requestor Name (first and last)

  • Requestor email address

  • Address (where refund check should be sent)

  • Date when conference registration was submitted

  • Conference registration Confirmation Number

  • Name of proxy person (if registered by someone other than requestor)

  • Name of person or organization refund check should be made out to

USPS Mailing address:

Southeast Regional User Group
2655 Ulmerton Rd, STE 101
Clearwater, FL 33762

Email address: southeastrug@gmail.com

NOTE: All information is required. Omitting information may result in a rejection of your request. If you have any questions regarding refund, please contact us at: southeastrug@gmail.com