Room: https://www.gotomeet.me/stevendowns/narug-virtual-conference-room-1
Presenters: Jennifer Fogel, MSN, RN-BC
Just prior to COVID-19 hitting the State of Maine, Northern Light Health (NLH) completed a pilot project of a unit level dashboard called CareVIew and the development, testing, and launch of an enterprise level Command Center Dashboard. The real-time data provided by these tools quickly allowed us to isolate our COVID-19 patients and align COVID and non- COVID care areas to ensure both patient and staff safety. The foundational people and process changes of managing patient throughput and centralizing operations supported the rapid transition required by this pandemic.
The use of real-time data during the pandemic positioned NLH to manage volumes across seven-member organization hospitals. Throughout each day and during both system and local Incident Command meetings, the use of the Command Center dashboard allowed leaders to maintain situational awareness for all areas of care.
The information displayed on each board is fed from foundational Cerner solutions including the EHR and Capacity Management and updated in real time. Additionally, predicative analytics display anticipated volumes, supporting a proactive approach to staffing and patient placement transforming organizational management across the system.
As NLH emerges from COVID, this technology will be expanded to advance digital transformation and support the advancement of innovation across the enterprise. This presentation offers insight into the roll-out of each dashboard, the integration with other technologies, lessons learned, and the importance of situation awareness.