Tag: General Questions (Articles)

Articles 94
Blogs 12
Events 143
Groups 24
Profiles 1

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  • Making Rounds: Under new (data) management [Podcast]
    Whether an organization is updating their current electronic health record (EHR) or moving from paper records for the first time, diligent data manage...
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  • Prevent Critical Issues Resulting from Using EOL Citrix Receiver Versions
    When I speak with IT professionals about end user experience and Citrix session performance, unsurprisingly, the subject of Citrix Workspace app versi...
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  • The Evolution of Customer Engagement
    The "Before, During, and After" Experience on Community Platforms The digital age has transformed the way businesses interact with their customers....
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  • Wearing Many Hats
    In today’s environment, it seems that most of us are increasingly wearing more hats. Often, someone leaves the organization and instead of hiring a re...
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  • How can hospitals improve their revenue integrity?
    How can hospitals improve their revenue integrity? By: Jesse Hodes, Vice President of Sales and Product Revenue integrity is a critical aspect o...
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  • Who’s Watching the Shop?
    Who’s Watching the Shop? Hospital organizations have continued to take a beating in a post-pandemic world. When most of the world is starting to ge...
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  • Consistent Charging of Clinical Forms Starts with the Build.
    Consistent Charging of Clinical Forms Starts with the Build. By: Videl Nelson, Lead Consultant Are you recognizing 100 percent of your expected ...
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  • Search, Connect and Share Your Knowledge With Your Peers
    Make sure their profile is public to allow members of the community to find you in the community search.  It is easy to create a network of people tha...
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  • Optimizing the Transition to a Remote Work World
    Optimizing the Transition to a Remote Work World By: Kyle Crow, Regional VP of Sales The migration from in-person office work to hybrid or entir...
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  • Intermountain Healthcare uses Goliath Technologies’ solution
    Real-Time Monitoring of an EHR’s Reliability and Response Time Intermountain Healthcare uses Goliath Technologies’ solution to identify reliability...
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  • Penn National leverages Goliath’s software to ensure remote working is a success
    How We Did It: Remote worker troubleshooting saves virtual workspace initiative which includes Citrix XenDesktop and IGEL Endpoints. Infrastructure...
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  • ROI Announces Partnership with TrackMy® Solutions
    ATLANTA, GA – December 5, 2022 – ROI Healthcare Solutions – ROI Healthcare Solutions, LLC today announced a new partnership with TrackMy® Solutions...
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  • Does Pharmacy Charging have you in a Frenzy?
    Pharmacy charging can be one of the most complex forms of charging. For most charges within a hospital, you have an order for a service. Upon completi...
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  • Struggling with Claim Denials due to Obsolete NDCs?
    Has your organization received denials of claims due to the National Drug Code (NDC) on the claim being deemed as an obsolete National Drug Code by th...
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  • Cracking the Code of Hospital Re-admissions
    For the past decade, hospital re-admissions has been a billion-dollar question that healthcare organizations and regulatory institutions have struggle...
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  • Never send a human to do a machine's job
    By: Jesse Hodes, Vice President, Sales The fear of automation, artificial intelligence, and technological advancements, in general, is a tale as ol...
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  • Excel at your Job
    While teaching an Excel workshop, I overheard one student say to another, “All of this information is great, but I wish Excel would do [insert functio...
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  • Doctor, we need more IS, STAT!
    By: Chris Lanaman, Executive Director, Professional Services Imagine, if you will, being a doctor in an operating room getting ready to perform a l...
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  • Are Your Coders Working Hard…or Hardly Working?
    How productive are your coders? Do you have coders who sometimes forget to “finalize” their coding, resulting in unnecessary “waiting for coding” acti...
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  • Universal Health Services, Inc. Resolves a Patient Application Issue in Less Than 30 Minutes
    “We received an urgent request from a Chief Nursing Officer at one of our hospitals. She reported that nursing staff were not receiving important pati...
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  • NorthBay Healthcare Ensures Cerner Millennium & Citrix Are Always Available
    “Goliath Technologies’ End User Experience Monitoring gives us complete visibility into the end-user experience from the time they logon to Cerner thr...
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  • CM Health Improves Clinician Satisfaction with Cerner by Drastically Reducing Time to Remediation.
    “I use Goliath daily to quickly troubleshoot and resolve end user complaints around slow logons and poor performance with clinical applications delive...
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  • Central Maine Healthcare Drastically Reduces Citrix & Cerner Clinician Time to Remediation
    “Every morning I have my coffee and Goliath which sets the stage for my day because the software is proactively monitoring events, conditions, and fai...
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  • Proven, practical moves you can make to minimize the disruptions of staff shortages
    Staffing tips gathered from the 2020/2021 pandemic that can help everyone
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  • How Are You Getting Paid?
    Collecting cash is the most crucial step in the revenue cycle process for any healthcare organization. Although it sounds straightforward, for many or...
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  • How some timely forethought can give you a lot more staffing options for these busy days
    With cases of COVID-19 still high across many areas of the U.S.—and staff attrition on the rise—there may be more difficult times ahead. Of course no ...
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  • Putting Cerner's vision into action—today
    At the latest Cerner Health Conference, the company's CEO, Dr. David Feinberg, laid out a vision for how our profession needs to "zero out the noise" ...
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  • Being a Good Shepherd Over Pharmacy Drugs
    The pharmacy is one of the most complicated places to work within a hospital. Hospitals can stock thousands of different drugs. These drugs are purcha...
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  • Softek Brings New Features to Panther 12.0 Based on Client Feedback
    By: David Fletcher, President At Softek, we continue to listen to the needs of our clients and our developers have been working hard to bring new f...
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  • Are you measuring your Cerner Millennium® throughput correctly?
    Are you measuring your Cerner Millennium® throughput correctly? By: David Hallberg, Vice President, Product Management With Covid-19 and the sig...
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  • Are You Recognizing All Room and Bed Charges Accurately?
    Are You Recognizing All Room and Bed Charges Accurately? By: Videl Nelson, Revenue Integrity Consultant Are you recognizing all Room and Bed charg...
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  • What does automated revenue cycle management look like?
    Out with the old, in with the new. What does automated revenue cycle management look like? In the healthcare revenue cycle space, the adage “Tim...
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  • MEMORIAL DAY - Honor, Remember and Celebrate!
    Honoring, remembering and celebrating all of the amazing men and women that have served and protected our country! THANK YOU! #workoutloud #memorialda...
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  • Transfer of Knowledge
    The world of education has many action verbs – teach, train, educate, tutor, instruct, mentor, and the list goes on. I can teach an eight-hour class, ...
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  • 2021 National Hospital Week May 9-5, Thank you to hospitals and health care workers!
    WorkOutLoud has so much respect and appreciation for all of the men and women that continue with their support and dedication in the healthcare enviro...
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  • The “Who’s on First?” Comedy Routine of Healthcare Charge Management
    If you have ever seen the Abbot and Costello comedy routine “Who’s on First?” then you can understand that managing charges for patients within a hosp...
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  • 2021 “Best in KLAS” — S&P Consultants earns top honors for IT Implementation Leadership
    A crowning achievement after years of peer recognition BRAINTREE, MA—With the release of the Best in KLAS 2021 report, S&P Consultants has been sel...
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  • Softek Recognized by KLAS Research Second Year in a Row for Excellence in Revenue Cycle Optimization
    Softek Recognized by KLAS Research Second Year in a Row for Excellence in Revenue Cycle Optimization February 17, 2021 David Fletcher, President ...
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  • Accessing Data in the Cloud
    The New Year is a great time to explore new ideas. And what better way than to think about how to use technology differently. With today’s technology ...
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  • 2020 Hindsight
    2020 Hindsight By: Christine Rorie, Regional VP of Sales As we look back on 2020, none of us could have foreseen what was coming. Our vision for...
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  • Cheers!
    We would like to wish you, your families and loved ones a happy holiday season and a prosperous New Year!
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  • Softek Spotlighted by KLAS Research
    Softek Spotlighted by KLAS Research December 16, 2020 In February, KLAS® Research Firm released its 2020 Best in KLAS Software and Services Repo...
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  • We are proud to be a KLAS top-rated Cerner consulting firm for the fifth year in a row!
    October KLAS report: Clients cite S&P Consultants for “honesty, integrity, and achieving desired outcomes” Cerner-driven firm gets high marks for e...
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  • Softek Celebrates 25 Years in Business
    Softek Celebrates 25 Years in Business Back in 1995, Softek was founded with the goal of creating better software along with uncompromised business ...
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  • Now Available: On Demand Webinar with MedStar Health
    On October 13, 2020, Healthfinch hosted a webinar with MedStar Health. In it, Sarah Maddock and Regina Ulis from MedStar discussed how they set up a p...
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  • Whitepaper: Responding to the Uninsured Crisis During COVID-19
    Whitepaper: Responding to the Uninsured Crisis During COVID-19 Learn about the new uninsured challenge, how the patient population is responding, w...
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  • The Integrity of a Chargeable Form...Starts with the Build
    The Integrity of a Chargeable Form...Starts with the Build. Are you recognizing 100 percent of your expected charges produced by activity on clinic...
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  • 5 Mistakes That Will Jeopardize Your Centralized Team’s Productivity
    Properly managing a centralized team ensures workflows remain effective for providers, staff and the health system. These 5 things can derail producti...
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  • What Makes a Good Provider Champion?
    Having the right provider champion is critical to ensuring a successful rollout of IT solutions. Keep these attributes in mind when considering candid...
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  • Taking Prescription Renewal Workflows from Good to Great
    Many health systems are doing good things to improve their prescription renewal workflows…we give them an extra boost to make them great! Here's how.
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  • Managing Payors, Contracts, and Reimbursement in a Changing Healthcare Landscape
    It is well known that receiving appropriate reimbursement for healthcare services is fraught with complexities and challenges for hospital organizatio...
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  • 5 Big Benefits of Centralizing Prescription Renewal Requests
    Health systems that centralize prescription renewal requests often experience much higher productivity, as well as these additional benefits.
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  • Tracking Renewal Request Volumes to Optimize Staffing
    Identifying patterns in when prescription renewal requests are received can help health systems optimize staffing and prepare for times of higher volu...
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  • The Right Mix: Assembling A Prescription Renewal Protocol Committee
    Looking to create or review prescription renewal protocols? Assemble a protocol committee and be sure to include these individuals for productive, ins...
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  • Why Getting Credit for your Work is Now More Important than Ever
    Why Getting Credit for your Work is Now More Important than Ever By: Jesse Hodes, Vice President of Sales The Covid-19 outbreak has put many bus...
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  • Why It’s Necessary to Integrate Protocols Into Existing Workflows
    Learn how integrating prescription renewal protocols directly into your EMR workflows can save time, improve quality, and enhance patient care.
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  • Implementing Prescription Renewal Technology During a Pandemic
    Learn about the implementation process for our prescription renewal delegation solution & how we've adapted to ensure successful rollouts during COVID...
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  • Patient Education Can Eliminate 3 of Your Biggest Challenges
    Discover the unexpected ways patient education can help your healthcare system save money, generate revenue, and free up resources.
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  • A Simple Billing System Becomes a Juggernaut
    A Simple Billing System Becomes a Juggernaut By: Chris Lanaman, Executive Director of Professional Services When healthcare organizations are ad...
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  • TELEHEALTH SELECTION & ROLLOUT
    Learn how ROI helped an East Coast community health network meet the immediate needs of its diverse provider specialties and patient circumstances. ...
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  • Keeping Hospitals Afloat in Crisis Mode
    All of us at S&P Consultants continue to offer our thoughts and sincere thanks to our clients, colleagues, employees, and friends who are on the front...
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  • What's Holding You Back From Adhering to Prescription Renewal Guidelines?
    A December 2019 Medscape survey asks readers, “Do you always follow clinical guidelines?” The survey stems from a 2017 case where an oncologist treate...
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  • Healthcare Data Is Your Organization's Crystal Ball
    Successful quality intervention projects start with quality data. Learn how to set an achievable goal, track the right metrics, and communicate your r...
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  • Prescription Renewal Requests: Still Business as Usual During COVID-19
    Office visits and elective surgeries may be postponed or conducted virtually now due to the COVID-19 pandemic, but there are some things that haven’t ...
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  • Patient Education and Telehealth: Finding Opportunity Amid COVID-19
    The coronavirus (COVID-19) pandemic has taught us, among many things, the need for healthcare to evolve quickly in the face of emergency. The rapid sp...
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  • Softek Free Training Opportunities
    From Training Wheels to Freewheeling I was six years old when I got a shiny pink bike for Christmas -- with training wheels. I rode my bike around ...
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  • Together We Can Make a Difference
    Our CernerUsers Community have a lot of people in their families that are exposed to this danger as they do their duties on the front lines of healthc...
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  • The Impact of COVID-19 on Prescription Renewal Requests
    People across the country are learning how to manage the difficult weeks ahead, and many have already been told to shelter in place to prevent the spr...
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  • Be Productive at Home During the COVID-19 Pandemic
    COVID-19 Workplace Impacts The COVID-19 pandemic has taken the world by storm. Businesses, who are financially and operationally able to go virtual...
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  • COVID-19 – Our house is on fire
    COVID-19 – Our house is on fire Dr. Sean Kelly Mar 23, 2020 On my last ER shift, the nurses and I were discussing how all-consuming the COVID-1...
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  • How Deedre Day is taking the bull by the horns for her community
    WorkOutLoud’s community platform has been serving businesses since 2015.  With millions of engagements, tens of thousands of users and discrete commun...
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  • Mission: Not Impossible
    Our mission at healthfinch is — and always has been — to eliminate the routine, repetitive tasks that providers face in their daily practice, reduce t...
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  • So… What if we can’t meet face to face?
    A lot is happening in the world today with the current state of the COVID-19 (Coronavirus) pandemic.  People social distancing and trying not to sprea...
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  • Softek Receives KLAS Category Leader Award
    Softek Receives KLAS Category Leader Award By: David Fletcher, President Back in February, KLAS® Research Firm released its 2020 Best in KLAS So...
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  • The Power of Community
    Are you going to HIMSS20 March 9-13, 2020? Take 2 Question Poll Here Special Welcome to Our NEW Community Partners Healthwise, Inc. and S...
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  • The Correlation Between Care Gap Closure and Prescription Renewal Efficiency
    At healthfinch, we talk a lot about optimizing the prescription renewal workflow. After all, it’s what we do best! There are many benefits to having a...
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  • Infographic: Charlie's 2019 Prescription Renewal Metrics
    Charlie, our prescription renewal delegation solution, has been hard at work over the last year. See the impact it had across all our customers in thi...
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  • 2020 Happy New Year From CernerUsers There is More to Celebrate...
    More Worth Celebrating... 1,053 NEW Community Members in 2019! What a Fantastic 2019 Year!  Special thank you to all of the User Group Cerner Bo...
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  • The Art of Maintaining Prescription Renewal Protocols
    Creating prescription renewal protocols can be difficult, but maintaining them is an even bigger challenge. As medicine evolves, guidelines change. Un...
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  • December 2019 Newsletter, The Gift of Knowledge...
    Wishing our community members, user groups and partners a wonderful holiday with their peers, friends and families. This community helps you stay ...
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  • healthfinch Resources: The Best of 2019
    With another year coming to an end, it’s a great time to reflect on all that we’ve accomplished in 2019. This year was filled with many things to ...
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  • 3 Trailblazers Leading The Way In Prescription Renewal Optimization
    At healthfinch, we’ve seen health systems process prescription renewal requests in all kinds of ways. Some have providers reviewing all their patien...
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  • Could obsolete drugs be causing your claims denials?
    A strange chain of events showed me how different departments view information. I was recently working with a client and showing them issues they had ...
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  • Anatomy of a Great Prescription Renewal Protocol
    To ensure efficiency, safety, and consistency, many healthcare organizations have protocols in place for various tasks that staff regularly encounter....
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  • Together We Can Make a Difference
    We help YOU stay up to date in YOUR independent CernerUsers community. Connect with your peers just like you in the CernerUsers community and ...
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  • Piloting a Centralized Prescription Renewal Workflow
    Many organizations are turning towards a delegation model in which some of their providers’ more routine tasks are processed by a centralized team r...
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  • 4 Quick Tips to Achieving Prescription Renewal Protocol Consensus
    Well-developed prescription renewal protocols have many benefits. They help enforce a standard of care across an organization, enable renewals to be d...
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  • Softek Brings Visibility to Cerner® Revenue Cycle
    Softek Brings Visibility to Cerner® Revenue Cycle By: David Fletcher, President Back in September, KLAS® Research Firm released its 2019 Consu...
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  • Supporting Team-Based Care with Prescription Renewal Technology
    Healthcare organizations have started adopting a team-based approach to patient care, in which two or more healthcare professionals work collaborative...
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  • Ready for CHC?
    Connect with your peers in your CernerUsers Community and learn best practices from our Community Partners. Your CernerUsers community keeps you i...
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  • What is NEW in your CernerUsers Community September and October?
    Connect with your peers in your CernerUsers Community and learn best practices from our Community Partners by registering for their next webinar. T...
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  • Are your clinical leaders involved in the financial processes of your organization?
    Are your clinical leaders involved in the financial processes of your organization? Did you know organizations with disconnected clinical and finance ...
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  • Three Ways Healthcare Can Benefit from Blockchain
    Global leader in patient identification, NextGate, identifies three ways healthcare can benefit from blockchain, including improved interoperability, ...
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  • Top Nine Reasons to Optimize Your EHR Now
    In 2018, a top priority for Healthcare CIO’s was EHR optimization projects. An EHRIntelligence.com article concluded that 71% of respondents agreed wi...
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  • Connect. Grow. Lead.
    The month of May offers exciting times to connect with your peers, grow your knowledge and lead with best practices based on the experiences of al...
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  • How To Avoid Common Project Failures and Join Those Who Get It Right: Part 2
    In Part 1 of this blog series, I shared a concerning statistic that 70% of strategic initiatives fail, described the most common reasons healthcare IT...
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  • How To Avoid Common Project Failures and Join Those Who Get It Right: Part 1
    When I initially considered writing a blog about creating project success and avoiding common pitfalls, I recalled a Becker’s report, as well as many ...
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  • ​​​​​​​Spring Time Always Offers New Growth And So Does Your CernerUsers Community
     See What Is New... Your CernerUsers community keeps you informed on what is happening in your independent CernerUsers community and provides t...
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  • CernerUser Community 2019 April Newsletter
    Spring Time Always Offers New Growth And So Does Your CernerUsers Community, See What Is New... Your CernerUsers community keeps you informed on w...
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  • MPI vs EMPI: Is Your EHR Sufficient for Patient Matching?
    Patient matching issues that result in duplicate records cost hospitals $1.5M a year, at an average of $1,950 per patient, and the U.S. healthcare sys...
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  • Government to private industry: Take the lead in patient records matching
    There’s been a lot of media attention on ONC’s new proposed rule aimed at tackling information blocking and improving EHR interoperability, as req...
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  • CernerUsers Can Bring You Luck!
    ​​​​Your CernerUsers community keeps you informed on what is happening in your independent CernerUsers community and provides the tools to ...
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  • Happy Valentine's Day! Connect with Your Peers!
    We help you stay informed on what is happening in your independent CernerUsers community and provide the tools to connect and collaborate with oth...
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  • The New Year's Resolution Health IT Leaders Need to Make in 2019
    As the new year ushers in, many health IT leaders are finding themselves at a critical juncture to make 2019 a transformative time for their organizat...
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  • Happy Holidays CernerUsers
    We help you stay informed on what is happening in your independent CernerUsers community and provide the tools to connect and collaborate with oth...
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  • Prescription Renewal Requests: Still Business as Usual During COVID-19
    Office visits and elective surgeries may be postponed or conducted virtually now due to the COVID-19 pandemic, but there are some things that haven’t ...
    View Article »
  • Taking Prescription Renewal Workflows from Good to Great
    Many health systems are doing good things to improve their prescription renewal workflows…we give them an extra boost to make them great! Here's how.
    View Article »

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