Articles 109
Blogs 15
Events 157
Groups 27
Profiles 2
Videos 1

Results:

  • As we approach the 4th of July, all of us at WorkOutLoud want to take a moment to wish you, your families, and your communities a safe and joyful Independence Day. This holiday is more than just fireworks, barbecues, and red, white, and blue—it’s a time to honor the freedoms we cherish, reflect on our shared values, and appreciate the communities that support and uplift us every day. It’s about coming together, whether in person or online, and recognizing the stren...
    June 30th, 2025
  • Transforming Associations and Users Communities Through Active Dialogue In the life of every association and user community, there comes a moment when maintaining the status quo no longer serves its mission. A list of names, no matter how long or prestigious, is just that—a list—until it's activated. The true strength of any association and user community lies not in its headcount but in the connections, conversations, and collaborations happening within it. At the heart of...
    June 16th, 2025
  • The concept of community-driven innovation hinges on the idea that when people come together, they bring their unique perspectives, experiences, and expertise to the table. Think about that:) This diversity of thought is key to solving complex problems. What one person may see as an insurmountable obstacle, another may view as an exciting challenge. By collaborating, communities are able to approach problems from multiple angles and uncover new possibilities. Community conversati...
    May 29th, 2025
  • The Power of Collective Action In today’s fast-paced, ever-evolving world, the importance of community has never been more evident. Whether it's the neighborhood where we live, the workplace we belong to, or the online spaces we engage in, our sense of community shapes much of who we are. In a world that can often feel divided, it's crucial to remember that, together, we are stronger. When we work collectively, share experiences, and support each other, we create resilient commu...
    February 14th, 2025
  • In a world that’s constantly evolving, the power of community is often overlooked in favor of individual achievement or the latest technological innovations. Yet, when we take a step back and reflect on what truly drives progress, it’s clear: it’s the voices within our communities—the conversations, the collaborations, and the shared commitment to moving forward together—that make all the difference. In this blog, we’ll explore how communities can navigate ...
    February 7th, 2025
  • In any community—whether it's a neighborhood, a professional network, or an interest-based group—events serve as powerful catalysts for engagement. While it’s easy to view events as just another day on the calendar, they are much more than fleeting occasions. Done right, events can be pivotal moments that foster deeper connections, spark inspiration, and solidify a shared sense of purpose among members. These gatherings can leave a lasting imprint on your community, nurturi...
    January 30th, 2025
  • Let’s face it: creating a vibrant, engaged membership community isn’t always easy. In today’s fast-paced world, people are busier than ever, juggling professional demands, personal goals, and the constant barrage of distractions. Despite all of this, the need for meaningful connection has never been stronger. As an association or community leader, you’re in a unique position to foster that sense of connection, creating a place where your members feel valued, inspired, and...
    January 22nd, 2025
  • In today’s fast-paced world, it’s easy to forget that some of our greatest resources are right in front of us: the people within our communities. Whether it is neighbors, local leaders, or fellow professionals, the collective wisdom held by community members is a powerful tool for growth, innovation, and resilience. We’re excited to invite you to our upcoming Webinar: Building Stronger Connections: Leveraging Wisdom by Making Connections Within the Community, a
    January 16th, 2025
  • We would like to wish you, your families and loved ones a happy and safe holiday season and a prosperous New Year!
    December 4th, 2024
    Author: WorkOutLoud
  • There is a growing expectation for convenience that spans across various aspects of daily life. Coupling that with desires for flexibility and tailored experiences significantly influences consumer interactions. This is seen across multiple sectors—including travel, retail, and banking. These industries have long embraced the shift towards catering to consumer preferences. Through technological advancements, it is easier than ever before to purchase a flight or deposit a check. So where ar...
    October 2nd, 2024
    Author: By Kyruus Health
  • A key strategy for access leaders looking to reach more patients is to think “EHR Plus.” At Maury Regional Health, we serve patients across eight counties in southern and middle Tennessee, with a lot of variance in how they want and need to access care. We have patients in rural areas with less reliable internet, and we also know that patients have high expectations for their consumer experience. To be able to provide the access that our patients expect, Maury Regional Health u...
    May 15th, 2024
    Author: Reneé McKibben, RN, MSN, Regional Operations Director at Maury Regional Health
  • The "Before, During, and After" Experience on Community Platforms The digital age has transformed the way businesses interact with their customers. With the rise of online communities, companies have a unique opportunity to engage with their audience in a more personalized and meaningful way. Based on over two decades of experience, we've identified a three-phase journey that members undergo in a thriving online community: the Before, During, and After experiences. This journey ...
    March 13th, 2024
  • When I speak with IT professionals about end user experience and Citrix session performance, unsurprisingly, the subject of Citrix Workspace app versioning pops up. What is surprising, however, is their various degrees of attention toward maintaining up-to-date versioning of the Citrix Workspace app. Citrix Receiver was the previous iteration of Citrix Workspace app, but many organizations are still leveraging dated or unsupported Citrix Receiver versions. If you want to get the best featur.....
    February 23rd, 2024
    Author: Monica Griesemer and Keary Pence
  • Whether an organization is updating their current electronic health record (EHR) or moving from paper records for the first time, diligent data management is paramount, especially given just how many data points that organization will now soon have. Data for data’s sake won’t cut it, though. Unless their data infrastructure has been designed for actual use by and for actual clinicians, all the digitization in the world won’t make the system suddenly helpful. Rather, careful con...
    November 1st, 2023
    Author: By Nordic / September 26, 2023
  • In today’s environment, it seems that most of us are increasingly wearing more hats. Often, someone leaves the organization and instead of hiring a replacement, that person’s responsibilities are redistributed among the remaining team members. Does this sound familiar? If you find yourself wearing multiple hats, one of the best ways to acclimate yourself to your new roles is learning how to perform your new roles with proficiency. The best way to do this is to have a plan for learnin...
    May 17th, 2023
    Author: Jennifer Owens, Director of Training
  • How can hospitals improve their revenue integrity? By: Jesse Hodes, Vice President of Sales and Product Revenue integrity is a critical aspect of financial health in the healthcare industry. Hospitals and healthcare organizations must ensure they receive appropriate reimbursement for the services they provide to their patients. Over the last few years, Softek has been more involved than ever, providing hospitals and healthcare organizations solutions to improve their revenue integrity proc...
    April 19th, 2023
    Author: Jesse Hodes, Vice President of Sales and Product
  • Who’s Watching the Shop? Hospital organizations have continued to take a beating in a post-pandemic world. When most of the world is starting to get back to work in full swing, hospitals have found themselves in worse shape than at any other time before. It has been reported that as many as 30 percent of businesses shuttered throughout the pandemic. On the other hand, the healthcare industry shifted gears from operating with, on average, 70 percent full patient load to running at over 1...
    March 24th, 2023
    Author: Chris Lanaman, Executive Director of Professional Services
  • Consistent Charging of Clinical Forms Starts with the Build. By: Videl Nelson, Lead Consultant Are you recognizing 100 percent of your expected charges produced by activity on clinical forms by your clinicians? Do you trust the build and internal utilization of your clinical forms to properly accommodate your organization’s workflow to produce and recognize all charges? This question may be difficult to answer if you do not have visibility or a way to measure this type of data. ...
    February 16th, 2023
    Author: By: Videl Nelson, Lead Consultant
  • Make sure their profile is public to allow members of the community to find you in the community search.  It is easy to create a network of people that are just like you and can possibly help with additional knowledge to help improve your career. To update their profile and make sure it is public:  Go to the top of the community page: https://cernerusers.workoutloud.com/Today Select the down arrow next to your name  Select "Edit Profile" ...
    February 14th, 2023
  • Optimizing the Transition to a Remote Work World By: Kyle Crow, Regional VP of Sales The migration from in-person office work to hybrid or entirely virtual work models has impacted nearly every industry, healthcare being no exception. In-person care models will always be the staple for healthcare providers, but for the supporting staff including IT, billers, coders and business office, remote work is here to stay. The question for healthcare organization leadership has accordingly transiti...
    January 19th, 2023
    Author: Kyle Crow, Regional VP of Sales
  • Real-Time Monitoring of an EHR’s Reliability and Response Time Intermountain Healthcare uses Goliath Technologies’ solution to identify reliability and response time issues in their organization and monitor those issues to improve the end-user EHR experience. Program Goals Monitor EHR performance to help identify issues that are impacting end users inreal time Organizational Outcomes 26% increase in agreement that the EHR is reliable 22% increase in agreeme...
    December 13th, 2022
    Author: Rose Mauney
  • How We Did It: Remote worker troubleshooting saves virtual workspace initiative which includes Citrix XenDesktop and IGEL Endpoints. Infrastructure: Citrix XenDesktop; IGEL Endpoint; VMware vSphere; Cisco IP Communicator (softphone) Challenge: Penn National Insurance‘s IT team was facing a massive increase in the number of remote workers and they needed a way to: Support a surge of remote workers using Citrix. Respond to an increased amount of troubleshooting calls to...
    December 8th, 2022
    Author: Anna Kingston
  • ATLANTA, GA – December 5, 2022 – ROI Healthcare Solutions – ROI Healthcare Solutions, LLC today announced a new partnership with TrackMy® Solutions. This partnership will bring new vaccine validation and verification services to healthcare providers. “We are very excited to launch our partnership with ROI Healthcare Solutions (ROI). Any organization requiring staff vaccinations can benefit from our VeriVax solution now, to drive improvements (empl...
    December 7th, 2022
    Author: Jessica Spencer – Director, Marketing
  • Pharmacy charging can be one of the most complex forms of charging. For most charges within a hospital, you have an order for a service. Upon completion of that service, a charge is created. There are some nuances like which location the patient is registered to, what status the order is in, or what type of patient the encounter is for, but those charges are often relatively easy for a hospital to build and support. These charges can be described as “true or false” for the charge to ...
    November 16th, 2022
    Author: By: Chris Lanaman, Executive Director, Professional Services
  • Has your organization received denials of claims due to the National Drug Code (NDC) on the claim being deemed as an obsolete National Drug Code by the insurance company? When a claim is sent to the payor with a drug on it that has an obsolete NDC associated with it, typically the payor will deny the entire claim due to an obsolete NDC. This causes more rework for your organization’s billing office and/or PFS team. Dispensing of drugs that have an obsolete NDC can negatively impact billing...
    September 22nd, 2022
    Author: Videl Nelson, Lead Consultant
  • For the past decade, hospital re-admissions has been a billion-dollar question that healthcare organizations and regulatory institutions have struggled to answer. When the Affordable Care Act established the Hospital Readmission Reduction Program (HRRP) in 2012 by most accounts it provided a practical framework and motivation for hospitals to target minimizing readmissions across the continuum of care. However, the addition of punitive measures for failing to meet certain re-admission thresholds...
    August 17th, 2022
    Author: Kyle Crow, Regional Vice President of Sales
  • By: Jesse Hodes, Vice President, Sales The fear of automation, artificial intelligence, and technological advancements, in general, is a tale as old as time, or at least the entire time I have been alive. During the last few decades, we have even seen Hollywood push this agenda with films such as The Matrix, Ex Machina, and I Robot suggesting to automation alarmists that technology will one day lead to catastrophic consequences for humanity. Because of these fears, production of the most comm...
    July 20th, 2022
    Author: Jesse Hodes, Vice President, Sales
  • While teaching an Excel workshop, I overheard one student say to another, “All of this information is great, but I wish Excel would do [insert function here]. It would make my job so much easier!” I could hear the frustration in her voice. I apologized for eavesdropping and said, “As a matter of fact, it does. Let me show you how.” What she needed was a Pivot Table. Being unfamiliar with the term “Pivot Table,” she never clicked on it. She had been wasting tim...
    June 15th, 2022
    Author: Jennifer Owens, Director of Training
  • By: Chris Lanaman, Executive Director, Professional Services Imagine, if you will, being a doctor in an operating room getting ready to perform a lifesaving surgery and everything seems to be available to you to perform the surgery. You check your computer system to review the patient’s records and pull up the surgical case when, suddenly, the computer and all the monitoring systems crash. Naturally, you would want to call the Informational Systems (IS) support team to be able to fix yo...
    May 18th, 2022
    Author: Chris Lanaman, Executive Director, Professional Services
  • How productive are your coders? Do you have coders who sometimes forget to “finalize” their coding, resulting in unnecessary “waiting for coding” active encounter holds? It may be impossible to answer this question if you don’t have visibility around the actions and tasks assigned and worked on by your HIM department/personnel. The inability to view and track coder or HIM productivity leads to the overall inefficiency of the billing offices getting claims out the do...
    March 23rd, 2022
    Author: Videl Nelson, Revenue Integrity Consultant
  • “We received an urgent request from a Chief Nursing Officer at one of our hospitals. She reported that nursing staff were not receiving important patient information from a staffing application. The application vendor couldn’t pinpoint root cause. We called Goliath and within 30 minutes the UHS internal IT team and Goliath were able to resolve the issue.” — Justin Monnig, General Manager of Crossings Healthcare Solutions, a subsidiary of Universal Health Services, In...
    January 21st, 2022
    Author: Goliath Technologies
  • “Goliath Technologies’ End User Experience Monitoring gives us complete visibility into the end-user experience from the time they logon to Cerner through their use of the application, in real-time, so we stay ahead of performance issues that can impact our users.” – Chris Timbers, CIO at NorthBay Healthcare  NorthBay Healthcare is a leading healthcare provider based in Solano County, California. Delivering the highest level of care possible is the core focu...
    January 11th, 2022
    Author: Goliath Technologies
  • “I use Goliath daily to quickly troubleshoot and resolve end user complaints around slow logons and poor performance with clinical applications delivered via Citrix. What had previously taken me hours to hunt down root cause, now takes me minutes with Goliath.” – Greg Beck, System Administrator at CGH Medical Center Infrastructure: Cerner Millennium, Citrix Virtual Apps (XenApp), VMware vSphere The Challenge: Troubleshooting Citrix and Cerner Performance Issues Co...
    December 14th, 2021
    Author: Goliath
  • “Every morning I have my coffee and Goliath which sets the stage for my day because the software is proactively monitoring events, conditions, and failure points 24/7/365 that can cause end-user experience issues. Then, alerts me before users are impacted.” Aaron Hilton, System Administrator at Central Maine Healthcare The Challenge: Troubleshooting Citrix Performance Issues Exhausts IT Support “I’ve received so many tickets where I would spend hours troublesho...
    December 7th, 2021
    Author: Goliath Technologies
  • Staffing tips gathered from the 2020/2021 pandemic that can help everyone
    December 3rd, 2021
  • Collecting cash is the most crucial step in the revenue cycle process for any healthcare organization. Although it sounds straightforward, for many organizations, how they collect payments and which personnel are collecting payments is effectively a black box. Prioritizing top-line revenue numbers without a comprehensive understanding of payment volumes and efficiencies at a more granular level will inevitably result in money left on the table.  As with any process improvement initiative...
    November 19th, 2021
    Author: Kyle Crow, Regional VP of Sales 
  • With cases of COVID-19 still high across many areas of the U.S.—and staff attrition on the rise—there may be more difficult times ahead. Of course no one has a crystal ball, but making reasonable provisions for foreseeable demand is a big part of your job as a healthcare leader.
    November 11th, 2021
  • At the latest Cerner Health Conference, the company's CEO, Dr. David Feinberg, laid out a vision for how our profession needs to "zero out the noise" from today's EHRs. Here are some of the ways CHA can help you make measurable progress against Cerner's vision and advance your own objectives, starting immediately.
    October 26th, 2021
    Author: Jerry Baker
  • The pharmacy is one of the most complicated places to work within a hospital. Hospitals can stock thousands of different drugs. These drugs are purchased from manufacturers, as well as drugs they create (combine/solutions). With all these complexities, there are many points of failure of which they must be aware. Below is a brief list of functions the pharmacy must complete daily: Take and dispense drug orders through their Electronic Health Record (EHR). Manage inventory. Mix or compo...
    October 21st, 2021
    Author: Chris Lanaman, Executive Director, Professional Services
  • By: David Fletcher, President At Softek, we continue to listen to the needs of our clients and our developers have been working hard to bring new features and enhancements to Panther that create value for all our clients. Panther 12.0 has many new features, but I'm only going to focus on three: Notification Topics. The Notification Topics feature is a significant improvement in Panther’s alerting system. Panther notification subscribers have long wanted to be able to focus the...
    September 29th, 2021
    Author: David Fletcher, President
  • Are you measuring your Cerner Millennium® throughput correctly? By: David Hallberg, Vice President, Product Management With Covid-19 and the significant impact on hospital finances, many organizations are asking: how can we improve our clinicians’ delivery of care without incurring huge operational or capital expenditures? One method to make no-cost improvements is to ensure the correct number of processes are running on each Cerner Millennium® application node. 
    August 25th, 2021
    Author: David Hallberg, Vice President, Product Management
  • Are You Recognizing All Room and Bed Charges Accurately? By: Videl Nelson, Revenue Integrity Consultant Are you recognizing all Room and Bed charges at your organization? This may be a difficult question to answer if you do not have a mechanism or report to manage and track this type of data within Cerner Millennium. One of the most important charges to make sure is recognized on the inpatient side of the house is the Room Care charge, also referred to as the Room and Bed charge. This ch...
    July 21st, 2021
    Author: Videl Nelson, Revenue Integrity Consultant
  • Out with the old, in with the new. What does automated revenue cycle management look like? In the healthcare revenue cycle space, the adage “Time is money” certainly rings true.  Denials, late-charges, re-billings and inaccurate claims are all issues that contribute to delayed and diminished reimbursement. These time-consuming and manual remediation processes are considered compulsory in an industry where margins are so incredibly thin that simply foregoing missed charges ...
    June 21st, 2021
    Author: Ashley Mitts
  • Honoring, remembering and celebrating all of the amazing men and women that have served and protected our country! THANK YOU! #workoutloud #memorialday2021 #thankyou
    May 28th, 2021
  • The world of education has many action verbs – teach, train, educate, tutor, instruct, mentor, and the list goes on. I can teach an eight-hour class, but at the end of the day, if a transfer of knowledge has not occurred, then I might as well be talking to an empty room. The student must be able to recall the answer, duplicate the process, duplicate the results, and execute the skills when in their own environment and apply the knowledge in different situations. Which leaves us with the qu...
    May 21st, 2021
    Author: Jennifer Owens, Director of Training
  • WorkOutLoud has so much respect and appreciation for all of the men and women that continue with their support and dedication in the healthcare environment. #thankyou
    May 11th, 2021
  • If you have ever seen the Abbot and Costello comedy routine “Who’s on First?” then you can understand that managing charges for patients within a hospital organization can be just as confusing. With today’s modern electronic systems, there is often a misconception that the system will “automatically” track and accurately drop all the charges from the backend. This misconception causes a drop in revenue at organizations that can often cause difficult-to-recover...
    March 17th, 2021
    Author: By: Chris Lanaman, Executive Director of Professional Services
  • A crowning achievement after years of peer recognition BRAINTREE, MA—With the release of the Best in KLAS 2021 report, S&P Consultants has been selected as the #1 provider of implementation services for smaller project engagements. To assemble the report, KLAS talks to verified client organizations to gather insight on their implementation experiences with a variety of vendors and how well those vendors achieve the desired objectives. “We have been gratified over th...
    February 17th, 2021
  • Softek Recognized by KLAS Research Second Year in a Row for Excellence in Revenue Cycle Optimization February 17, 2021 David Fletcher, President In early February, KLAS® Research Firm released its 2021 Best in KLAS Software and Services Report, and Softek was proud to be recognized as Best in KLAS for Revenue Cycle Optimization. According to the report, our clients gave us a score of 97.8, which was the highest score in the segment. Softek received a 95 percent or higher in all cat...
    February 17th, 2021
    Author: David Fletcher, President
  • The New Year is a great time to explore new ideas. And what better way than to think about how to use technology differently. With today’s technology where everything is “in the cloud,” you no longer have your database onsite. So how do you access the data? Are there restrictions on how to get the data? Is my data held hostage? Many of these databases are “shared tenants” which means the traditional methods of accessing data must now be controlled to...
    January 22nd, 2021
    Author: Michael Robinette
  • 2020 Hindsight By: Christine Rorie, Regional VP of Sales As we look back on 2020, none of us could have foreseen what was coming. Our vision for 2020 was full of onsite consulting engagements, customer visits and tradeshows. All of that changed quickly in March. With the last-minute cancellation of the 2020 Annual HIMSS Conference, the reality of the virus quickly set in. Months of planning, flights and hotels were all cancelled. As a small company, we can be flexible and move quic...
    January 20th, 2021
    Author: Christine Rorie, Regional VP of Sales
  • We would like to wish you, your families and loved ones a happy holiday season and a prosperous New Year!
    December 21st, 2020
  • Softek Spotlighted by KLAS Research December 16, 2020 In February, KLAS® Research Firm released its 2020 Best in KLAS Software and Services Report and Softek was excited to be rated as the Category Leader for Revenue Cycle Optimization. According to the Best in KLAS Software and Services Report, Softek received an A+ (>97) grade. Hospital clients gave Softek an overall score of 98.3[i]. KLAS recently released a KLAS Spotlight on Softek Services to Optimize Cerner RCM. As stat...
    December 21st, 2020
  • October KLAS report: Clients cite S&P Consultants for “honesty, integrity, and achieving desired outcomes” Cerner-driven firm gets high marks for expertise and efficacy BRAINTREE, MA—With the release of the  KLAS: Implementation Leadership 2020 report,S&P Consultants has again been recognized by verified clients for excellence in Cerner implementation that “consistently help[s] clients hit the ground running.” To assemble the report, KLAS t...
    November 6th, 2020
  • Softek Celebrates 25 Years in Business Back in 1995, Softek was founded with the goal of creating better software along with uncompromised business ethics. And we’ve been doing that for our clients ever since. On our 25th Anniversary, we are grateful for everything that has led us to this point. Thank you to our founder, David Fletcher. He is passionate about what we do at Softek. He truly believes in and cares for his employees and clients. Thank you to our employees for their hard work .....
    November 6th, 2020
    Author: Ashley Mitts
  • On October 13, 2020, Healthfinch hosted a webinar with MedStar Health. In it, Sarah Maddock and Regina Ulis from MedStar discussed how they set up a pilot for centralizing prescription renewal requests and engaged Healthfinch to help them become more efficient and scale up operations. The on demand webinar begins with Mark Citrone of Healthfinch demonstrating how our solution, Charlie, works within Cerner. Then, Sarah and Regina share their experiences working with the Healthfinch team, reach...
    October 29th, 2020
    Author: Dawn Burke
  • Whitepaper: Responding to the Uninsured Crisis During COVID-19 Learn about the new uninsured challenge, how the patient population is responding, what healthcare systems can do to prepare, and how to prioritize in this whitepaper. About the Whitepaper Join ROI's VP of HIS Strategy and Services, Jeff Tennant, in this timely whitepaper. Healthcare organizations have a unique opportunity to help those individuals and families navigate the new reality of a post-COVID world, cope with th...
    September 11th, 2020
  • The Integrity of a Chargeable Form...Starts with the Build. Are you recognizing 100 percent of your expected charges produced by activity on clinical forms? Do you trust the integrity and internal consistency of your clinical forms to properly accommodate your organization’s workflow to produce and recognize all charges? This may be a difficult question to answer if you do not have visibility or a way to measure this type of data. Forms can be built in many ways, making the process ...
    August 26th, 2020
    Author: Videl Nelson, Revenue Integrity Consultant
  • Properly managing a centralized team ensures workflows remain effective for providers, staff and the health system. These 5 things can derail productivity.
    August 25th, 2020
    Author: Dawn Burke
  • Having the right provider champion is critical to ensuring a successful rollout of IT solutions. Keep these attributes in mind when considering candidates.
    August 11th, 2020
    Author: Dawn Burke
  • Many health systems are doing good things to improve their prescription renewal workflows…we give them an extra boost to make them great! Here's how.
    July 29th, 2020
    Author: Dawn Burke
  • It is well known that receiving appropriate reimbursement for healthcare services is fraught with complexities and challenges for hospital organizations. The current pandemic has wreaked further complications across the industry due to volatile patient volumes, canceled elective procedures, and at times, surging ICU counts. The healthcare industry has been forced into a state of upheaval and hospitals, insurers and government payors have all introduced patchworks of rule changes to address the c...
    July 16th, 2020
    Author: By: Kyle Crow, Regional VP of Sales
  • Health systems that centralize prescription renewal requests often experience much higher productivity, as well as these additional benefits.
    July 16th, 2020
    Author: Dawn Burke
  • Identifying patterns in when prescription renewal requests are received can help health systems optimize staffing and prepare for times of higher volumes.
    July 8th, 2020
    Author: Dawn Burke
  • Looking to create or review prescription renewal protocols? Assemble a protocol committee and be sure to include these individuals for productive, insightful discussions.
    June 25th, 2020
    Author: Dawn Burke
  • Why Getting Credit for your Work is Now More Important than Ever By: Jesse Hodes, Vice President of Sales The Covid-19 outbreak has put many businesses across the U.S. at severe financial risk. In the healthcare space alone, hospitals are losing an estimated $50 billion a month, according to the American Hospital Association, with most hospitals reporting seeing between 40 to 70 percent fewer patients from late March to early May. These staggering losses have many healthcare leaders questi...
    June 18th, 2020
    Author: By: Jesse Hodes, Vice President of Sales
  • Learn how integrating prescription renewal protocols directly into your EMR workflows can save time, improve quality, and enhance patient care.
    June 15th, 2020
    Author: Dawn Burke
  • Learn about the implementation process for our prescription renewal delegation solution & how we've adapted to ensure successful rollouts during COVID-19.
    June 1st, 2020
    Author: Dawn Burke
  • Discover the unexpected ways patient education can help your healthcare system save money, generate revenue, and free up resources.
    May 21st, 2020
    Author: Healthwise Patient Education Team
  • A Simple Billing System Becomes a Juggernaut By: Chris Lanaman, Executive Director of Professional Services When healthcare organizations are adopting a new patient accounting system, they can feel that their simple system has become a “huge overwhelming institution” sending panic into the most stable of hearts within the business office. A juggernaut is defined as “a large overwhelming force or institution that implies great complexity.” For a business office, ...
    May 19th, 2020
    Author: Chris Lanaman, Executive Director of Professional Services
  • Learn how ROI helped an East Coast community health network meet the immediate needs of its diverse provider specialties and patient circumstances. This community health organization offers medical, behavioral health, and support services to its patient community. As COVID-19 cases and associated risks rose, this organization acted quickly to protect its patient population. One of the most important initiatives was to evaluate, select, and quickly deploy a telehealth solution that would m.....
    May 18th, 2020
  • All of us at S&P Consultants continue to offer our thoughts and sincere thanks to our clients, colleagues, employees, and friends who are on the frontlines in helping our country navigate this unprecedented crisis. Right now, supporting the clinicians and staff who are providing care is—and should be—everyone’s number-one priority. For revenue cycle managers, that means continuing to process claims cleanly and correctly—even with new coding and volumes—in order ...
    May 13th, 2020
  • A December 2019 Medscape survey asks readers, “Do you always follow clinical guidelines?” The survey stems from a 2017 case where an oncologist treated a patient based on guidelines provided at the time, which were later shown to not be effective in improving outcomes. While the survey doesn’t call out a specific kind of guideline or protocol, it does reveal some important insights about how healthcare professionals think about using evidence-based protocols to tre...
    May 7th, 2020
    Author: Dawn Burke
  • Successful quality intervention projects start with quality data. Learn how to set an achievable goal, track the right metrics, and communicate your results to improve patient outcomes.
    April 29th, 2020
    Author: Haley Mullins, Quality Improvement and Outcomes Engagement Manager
  • Office visits and elective surgeries may be postponed or conducted virtually now due to the COVID-19 pandemic, but there are some things that haven’t changed in healthcare delivery. Prescription renewal requests continue to flood providers’ inboxes regardless of the pandemic’s hold on the U.S and the rest of the world. In fact, in March, prescription renewal volumes even increased, as patients prepared for the long road ahead. Renewal requests can easily get backed up w...
    April 29th, 2020
    Author: Dawn Burke
  • The coronavirus (COVID-19) pandemic has taught us, among many things, the need for healthcare to evolve quickly in the face of emergency. The rapid spread of this virus has forced us to adopt digital health technologies to a greater degree than ever before. While this has been a challenge, it can also be an opportunity—but only if we recognize that opportunity and take action now. A Growing Need for Telehealth The COVID-19 pandemic is radically changing the way medicine is practiced....
    April 16th, 2020
  • From Training Wheels to Freewheeling I was six years old when I got a shiny pink bike for Christmas -- with training wheels. I rode my bike around our driveway for hours each day. After a few weeks, my father told me he was taking off the training wheels. I felt both excited and terrified. With training wheels, I had learned how to pedal and use the break, both of which are useless without balance. Forty-five minutes, three scrapes, and four bruises later, I rode a bike solo for the first tim...
    April 15th, 2020
    Author: Jennifer Owens, Director of Digital Media & Education
  • Our CernerUsers Community have a lot of people in their families that are exposed to this danger as they do their duties on the front lines of healthcare, fire departments, border patrol, US Customs, EMTs, police, military, grocery, local utilities, and more. We continue to pray they remain safe and hope they all know how much WorkOutLoud respects and thanks them for what they do. We are so proud of all of them and please be safe and again, THANK YOU! Exci...
    April 14th, 2020
  • People across the country are learning how to manage the difficult weeks ahead, and many have already been told to shelter in place to prevent the spread of COVID-19. Patients with chronic medical conditions appear to also be heeding the warnings, ensuring they have the necessary medications on hand so as not to have any disruption to their treatment during this time. As the leader in prescription renewal workflow solutions, healthfinch regularly monitors customers’ prescription re...
    March 30th, 2020
    Author: Dawn Burke
  • COVID-19 Workplace Impacts The COVID-19 pandemic has taken the world by storm. Businesses, who are financially and operationally able to go virtual, are shifting their workforce to work from their homes over the next few weeks or longer, embracing social distancing as a practice, to lower the risk to themselves and others. We recognize that each of us has an important role to play in fulfilling our professional and personal commitments as we adjust to this new “temporary normal.” ...
    March 25th, 2020
    Author: Sarah Mitchell, PMP - Director of PMO
  • COVID-19 – Our house is on fire Dr. Sean Kelly Mar 23, 2020 On my last ER shift, the nurses and I were discussing how all-consuming the COVID-19 crisis is becoming for hospital leadership and front line staff alike...It’s like our house is on fire and we really don’t have time to focus on anything else. You want to bring us some more water? Great! Make sure our sprinkler system is working properly? Interested! But if you want to discuss anything else...no thanks! L...
    March 24th, 2020
    Author: Dr. Sean Kelly
  • WorkOutLoud’s community platform has been serving businesses since 2015.  With millions of engagements, tens of thousands of users and discrete communities we have learned a few things.  “The platform addressed the challenge we had quickly and efficiently.  Without a hiccup we moved from an in-person meeting to a virtual meeting with all the reporting, analytics, and insights necessary to deliver a fantastic meeting!  We plan to utilize the WorkOutLoud Virtua...
    March 24th, 2020
    Author: Eric Lopez
  • Our mission at healthfinch is — and always has been — to eliminate the routine, repetitive tasks that providers face in their daily practice, reduce their risk of burnout, and enable them to work top of license (i.e. the fullest extent of their education and training). We envision a world where all providers can truly focus on patient care rather than the heavy administrative burden that comes with each patient encounter. We do this by following our motto of “automating what...
    March 19th, 2020
    Author: Dawn Burke
  • A lot is happening in the world today with the current state of the COVID-19 (Coronavirus) pandemic.  People social distancing and trying not to spread or catch the virus. People working from home and avoiding crowds.  With all that, our entire team here at WorkOutLoud is praying and hoping for the best outcome for not only the world at large but also our customers and our many users who have become our friends.  We view our relationships as more than just a business transaction. ...
    March 17th, 2020
    Author: Eric Lopez
  • Softek Receives KLAS Category Leader Award By: David Fletcher, President Back in February, KLAS® Research Firm released its 2020 Best in KLAS Software and Services Report and Softek was excited to be rated as the Category Leader for Revenue Cycle Optimization. According to the report, Softek was the only fully rated company specializing in Revenue Cycle Optimization consulting to receive an A+ (>97) grade. Hospital clients gave Softek an overall score of 98.3[i], The 98.3 ove...
    March 11th, 2020
    Author: David Fletcher, President
  • Are you going to HIMSS20 March 9-13, 2020? Take 2 Question Poll Here Special Welcome to Our NEW Community Partners Healthwise, Inc. and S&P Consultants, Inc.     Special Thank You to Our Current Community Partners! https://cernerusers.workoutloud.com/Partner-Directory CernerUsers Community Partners Attending HIMSS Below ​​​​​​​ Booth: 2533 HIMSS20 Information: Healthwise has set the standard for patient education sin...
    March 4th, 2020
  • At healthfinch, we talk a lot about optimizing the prescription renewal workflow. After all, it’s what we do best! There are many benefits to having a streamlined workflow, most notably being improved productivity, enhanced patient and provider satisfaction, and cost savings for the health system. When organizations implement our prescription renewal delegation solution, Charlie, they’ve taken the first step towards improved workflow efficiency. But, it doesn’t stop there. O...
    February 19th, 2020
    Author: Dawn Burke
  • Charlie, our prescription renewal delegation solution, has been hard at work over the last year. See the impact it had across all our customers in this fun infographic! Interested in learning how Charlie can help your healthcare organization? Request a dem...
    January 28th, 2020
    Author: Dawn Burke
  • More Worth Celebrating... 1,053 NEW Community Members in 2019! What a Fantastic 2019 Year!  Special thank you to all of the User Group Cerner Board members and community Partners that have invested their valuable time to help support the User Groups. Your CernerUsers community has continued to grow by providing community software to help with online registration, educational webinars, videos, document storage, forums to ask/answer questions and more. The main fo...
    January 23rd, 2020
  • Creating prescription renewal protocols can be difficult, but maintaining them is an even bigger challenge. As medicine evolves, guidelines change. Unless you have staffing devoted to monitoring the latest recommendations, it’s likely any renewal protocols you have in place will quickly become outdated, which can result in poor quality patient care. Additionally, communication about safety alerts is inconsistent, which makes it even harder to ensure protocols are maintained properly. A ...
    January 8th, 2020
    Author: Dawn Burke
  • Wishing our community members, user groups and partners a wonderful holiday with their peers, friends and families. This community helps you stay informed on what is happening in your independent CernerUsers community and provide the tools to connect and collaborate with others like you and learn best practices from our Community Partners today. This opportunity is a free service offered to all software users that are looking for a secure community to incr...
    December 17th, 2019
  • With another year coming to an end, it’s a great time to reflect on all that we’ve accomplished in 2019. This year was filled with many things to celebrate — new partnerships, new team members, and new developments for our prescription renewal delegation solution, Charlie. The marketing team at healthfinch has also been busy, creating blog articles, case studies, eBooks, and webinars that help communicate our mission and educate healthcare professionals on the value of op...
    December 17th, 2019
    Author: Dawn Burke
  • At healthfinch, we’ve seen health systems process prescription renewal requests in all kinds of ways. Some have providers reviewing all their patients’ renewals, others have a clinical team that triages them for providers, and some have written protocols and workflows for staff to follow. Evidence shows the most efficient way to process prescription renewals is to have a centralized renewal team dedicated to completing these tasks on behalf of providers. Doing so, however, require...
    November 26th, 2019
    Author: Dawn Burke
  • A strange chain of events showed me how different departments view information. I was recently working with a client and showing them issues they had in their build of Millenniumâ„¢ PharmNet application. These are some of the normal things reviewed: QCF issues – when converting doses based on the units of measure outlined by CMS, you need to use the Quantity Calculation Factor to convert to the correct measurements (e.g. 1 mg per 1 ml = 1 QCF). HCPCS inconsistencies ...
    November 20th, 2019
    Author: David Hallberg, Vice President, Product Development
  • To ensure efficiency, safety, and consistency, many healthcare organizations have protocols in place for various tasks that staff regularly encounter. Prescription renewal requests are one of those tasks. When built well, a prescription renewal protocol will tell the individual completing the request if the medication is safe to renew or not, and will identify if other care measures need to be addressed.  Unfortunately, many renewal protocols are missing key data elements or are too broa...
    November 13th, 2019
    Author: Dawn Burke
  • We help YOU stay up to date in YOUR independent CernerUsers community. Connect with your peers just like you in the CernerUsers community and learn best practices from our Community Partners today. If you know of other user communities that would like to have the ability to do the same things as the CernerUsers community, please contact us today to learn more: loring.kaveney@workoutloud.com  This opportunity is a free service offered to all sof...
    November 7th, 2019
  • Many organizations are turning towards a delegation model in which some of their providers’ more routine tasks are processed by a centralized team rather than in the clinic. Doing so offers the best opportunity for ensuring quality, efficiency, and improved revenues - not to mention a reduction in provider burnout caused by excess administrative work. One of the most common tasks that gets delegated to a centralized team is prescription renewal requests because they can be protocolized and...
    October 31st, 2019
    Author: Dawn Burke
  • Well-developed prescription renewal protocols have many benefits. They help enforce a standard of care across an organization, enable renewals to be delegated from providers to staff, and can help ensure patients receive all recommended care. However, getting everyone to agree to the same protocols can often seem like a daunting task. It doesn’t have to be! Health systems that wish to standardize prescription renewal requests will often have several consensus meetings with key...
    October 22nd, 2019
    Author: Dawn Burke
  • Softek Brings Visibility to Cerner® Revenue Cycle By: David Fletcher, President Back in September, KLAS® Research Firm released its 2019 Consulting for Cerner Software report and we couldn’t be more pleased with our ratings for Cerner® IT Advisory Services. According to the report, all Softek clients surveyed* are “highly satisfied with the firm’s delivery, praising their custom built revenue cycle tool for creating reports that provide needed visibility a...
    October 17th, 2019
  • Healthcare organizations have started adopting a team-based approach to patient care, in which two or more healthcare professionals work collaboratively to accomplish shared goals and high-quality care. With this approach, many organizations see improved patient outcomes and happier staff. A report from the National Academy of Medicine states that to succeed in a team-based care work environment, staff must have shared goals, clear roles, mutual trust, effective communication, and meas...
    October 10th, 2019
    Author: Dawn Burke
  • Connect with your peers in your CernerUsers Community and learn best practices from our Community Partners. Your CernerUsers community keeps you informed on what is happening in your independent CernerUsers Community and provides the tools to connect and collaborate with others like you.  If you know of a user community that would like to have the ability to do the same, please contact us today by email, this opportunity is a free service offered to all softwar...
    October 2nd, 2019
  • Connect with your peers in your CernerUsers Community and learn best practices from our Community Partners by registering for their next webinar. The month of September and October offers exciting times to connect with your peers, grow your knowledge and lead with best practices based on the experiences of all of the people in the CernerUsers Community, powered by WorkOutLoud. Your CernerUsers community keeps you informed on what is happening in your independent CernerUsers C...
    September 20th, 2019
  • Are your clinical leaders involved in the financial processes of your organization? Did you know organizations with disconnected clinical and finance teams can result in thousands or even millions of dollars in missing charges?
    August 22nd, 2019
    Author: Jesse Hodes
  • Global leader in patient identification, NextGate, identifies three ways healthcare can benefit from blockchain, including improved interoperability, patient matching & patient empowerment.
    July 9th, 2019
  • In 2018, a top priority for Healthcare CIO’s was EHR optimization projects. An EHRIntelligence.com article concluded that 71% of respondents agreed with a shift in focus from EHR implementation and deployment to optimization. Though most EHR optimization projects have historically been department-specific and clinical in nature, there is evidence from the small survey sample of 40, that revenue cycle efforts need focused attention.  73% of the respondents indicated that the large numb...
    May 28th, 2019
    Author: Shelli-Ann Jackson, MS,RN,PMP & Rebecca Filo
  • The month of May offers exciting times to connect with your peers, grow your knowledge and lead with best practices based on the experiences of all of the people in the CernerUsers Community, powered by WorkOutLoud. Your CernerUsers community keeps you informed on what is happening in your independent CernerUsers Community and provides the tools to connect and collaborate with others like you. If you know of a user community that would like to have the ability...
    May 10th, 2019
  • In Part 1 of this blog series, I shared a concerning statistic that 70% of strategic initiatives fail, described the most common reasons healthcare IT projects underperform, and offered leading-practice recommendations to contribute to effective project delivery. While the percentage of project successes is rising overall, “organizations still wasted almost 12 percent of their investment in project spend last year, due to poor performance,” according to Pulse...
    April 18th, 2019
    Author: Shelli-Ann Jackson, MS, RN, PMP
  • When I initially considered writing a blog about creating project success and avoiding common pitfalls, I recalled a Becker’s report, as well as many others, confirming that 70% of hospital strategic initiatives fail. I wondered how so many projects failed to meet defined goals and expectations. Who was steering or not steering the ship? For five straight years, the statistic remained the same... until the Project Management Institute (PMI), Pulse of the Profession 2017 surv...
    April 11th, 2019
    Author: Shelli-Ann Jackson, MS, RN, PMP
  •  See What Is New... Your CernerUsers community keeps you informed on what is happening in your independent CernerUsers community and provides the tools to connect and collaborate with others like you. If you know of a user community that would like to have the ability to do the same, please contact us today. Community Calendar Everyone is welcome to attend the listed events below: Southeast (SeRUG): Four (4) days, beginning Tuesday, April 9th-12t...
    April 9th, 2019
  • Spring Time Always Offers New Growth And So Does Your CernerUsers Community, See What Is New... Your CernerUsers community keeps you informed on what is happening in your independent CernerUsers community and provides the tools to connect and collaborate with others like you. If you know of a user community that would like to have the ability to do the same, please contact us today. Community Calendar Everyone is welcome to attend the listed events below: ...
    April 9th, 2019
  • Patient matching issues that result in duplicate records cost hospitals $1.5M a year, at an average of $1,950 per patient, and the U.S. healthcare system over $6 billion annually, according to a new survey by Black Book Research. The poll of 1,392 health technology managers found that before implementing an enterprise master patient index (EMPI) for managing patient identification, duplicates accounted for 18 percent of an organization’s records. Respondents utilizing EMPI technology repor...
    March 29th, 2019
  • There’s been a lot of media attention on ONC’s new proposed rule aimed at tackling information blocking and improving EHR interoperability, as required by the 21st Century Cures Act.  Published in the Federal Register March 4, the long-awaited rule goes farther than the statute itself:  it includes a request for information (RFI) about matching patient records. And it explicitly calls on the private sector to improve that matching
    March 8th, 2019
    Author: Andy Aroditis
  • ​​​​Your CernerUsers community keeps you informed on what is happening in your independent CernerUsers community and provides the tools to connect and collaborate with others like you. If you know of a user community that would like to have the ability to do the same, please contact us today. Community Calendar Everyone is welcome to attend the listed events below: North Atlantic (NARUG): Three (3) days, beginning Monday, May 20th-22nd, 2019 So...
    March 5th, 2019
  • We help you stay informed on what is happening in your independent CernerUsers community and provide the tools to connect and collaborate with others like you. If you are not able to attend a user group meet or webinar, no need to worry because our community platform provides content to view when convenient for you. Forums to ask questions and receive answers  Notification with updates from user groups, forum posts, online texts Surveys to better u...
    February 14th, 2019
  • As the new year ushers in, many health IT leaders are finding themselves at a critical juncture to make 2019 a transformative time for their organizations. In response to massive consolidation, healthcare reform and competitive pressures, hospitals and health systems are undergoing dramatic change. To support their organizations, CIOs and other IT decision-makers must invest in solutions that can drive ef...
    January 22nd, 2019
    Author: Edward Yang
  • We help you stay informed on what is happening in your independent CernerUsers community and provide the tools to connect and collaborate with others like you. If you are not able to attend a user group meet or webinar, no need to worry because our community platform provides content to view when convenient for you.
    December 17th, 2018
  • Office visits and elective surgeries may be postponed or conducted virtually now due to the COVID-19 pandemic, but there are some things that haven’t changed in healthcare delivery. Prescription renewal requests continue to flood providers’ inboxes regardless of the pandemic’s hold on the U.S and the rest of the world. In fact, in March, prescription renewal volumes even increased, as patients prepared for the long road ahead. Renewal requests can easily get backed up w...
    December 31st, 1969
    Author: Dawn Burke
  • Many health systems are doing good things to improve their prescription renewal workflows…we give them an extra boost to make them great! Here's how.
    December 31st, 1969
    Author: Dawn Burke

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