Is your digital front door turning into one of these:

🕳️ Trap door: It bring patients in, then let them fall through the floor, resulting in patient frustration and need for additional, resource-consuming follow-up.

🚪 Side door: When patients try to get in touch differently than the organization prefers, creating uncontrolled costs, overworked staff, and a fragmented patient experience.

✨Rusted door: When getting through the digital front  Read more...door is too difficult for patients, resulting in low adoption and a complicated scheduling process.

Here are 3 steps to analyze your digital front door experience, identify the areas for improvement, and move forward towards greater patient success: https://www.lumahealth.io/how-to-identify-and-fix-broken-digital-front-door/

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