Goliath Technologies

Since February, 2018 Platinum Partner

295 followers »
Goliath Technologies
URL:https://musers.workoutloud.com/Group/goliath-technologies

About

Ensure patient records and critical applications, like Cerner, are always available.

Goliath Technologies offers a powerful product with embedded intelligence and automation that is purpose-built to help you proactively anticipate, troubleshoot and prevent end user experience issues regardless o Read more...f where your infrastructure, workloads or users are located.

Our purpose-built software is deployed at hospital data centers and at user endpoints in different locations. This allows Goliath to offer near real-time performance metrics on the entire virtual desktop delivery infrastructure (like Citrix or VMware) while monitoring a clinicians end user experience at the hospital or other locations. The end goal is to reduce downtime and improve end user experience.

Throughout the years we have helped our customers:
- Prevent over 1.665 million hours of user downtime
- Reduce IT support tickets on average by 15%
- Decrease logon times and improve clinician experience at over 350 healthcare systems

We are trusted by many healthcare organizations including UHS, Catholic Health Initiatives, NorthBay Healthcare, and Inspira Health Network.

Address

1235 Westlakes Dr. First Floor
BerwynPA19312

More Details

Owners

Andressa Joos
Edgar Zacharjev
Keary Pence
Loring Kaveney
Rose Mauney
Scott Burke

Followers295

Abazia Dawn
Acord Justyn
AHLERS MICHAEL
Akerberg Heather
Allinder David
Alonzo Mario
AlRoy Iris J
Ankelman John
Antaya Melissa

Tagged

General Questions

Address

1235 Westlakes Dr. First Floor
BerwynPA19312
Tue, September, 26th 2023

A new blog article: Prevent Critical Issues Resulting from Using EOL Citrix Receiver Versions - was posted into: Goliath Technologies
Delivered Read
KLAS Research, Performance Insights, First Look: Goliath Technologies EndUser-Experience Monitoring and Troubleshooting 2023 - Seeking to Optimize Healthcare IT Systems.

Performance Report: August 2023
Goliath-Technologies-KLAS-Report-2023.pdf
KLAS Research, Performance Insights, First Look: Goliath Technologies EndUser-Experience Monitoring and Troubleshooting 2023 - Seeking to Optimize Healthcare IT Systems. Performance Report: August 2023
Delivered Read
1
Mon, August, 21st 2023

2
Where is the link for the event
Where is the link for the event @E:masterclass-optimizing-session-performance
Delivered Read
2
Hi Kathleen - we're sorry you had trouble getting access to our Masterclass last week. You can view the on-demand version here: https://vimeo.com/855506822?share=copy
If you'd like to get signed up for the Masterclass Series, we're going to have more CTPs on with us to do technical deep dives into different troubleshooting topics. Our next session we'll be covering logon duration issues: Read more... https://goliathtechnologies.com/citrix-troubleshooting-masterclass-series/ Show less...
Hi Kathleen - we're sorry you had trouble getting access to our Masterclass last week. You can view the on-demand version here: https://vimeo.com/855506822?share=copy If you'd like to get signed up for the Masterclass Series, we're going to have more CTPs on with us to do technical deep dives into different troubleshooting topics. Our next session we'll be covering logon duration issues: https://goliathtechnologies.com/citrix-troubleshooting-masterclass-series/
Ok, thank you for reaching out
Ok, thank you for reaching out
Mon, July, 31st 2023

[SPECIAL ANNOUNCEMENT] KLAS, Research, Performance Insights: Goliath Technologies EndUser-Experience Monitoring and Troubleshooting 2023 Seeking to Optimize Healthcare IT Systems

WHY This First Look?
To enhance efficiency and system reliability, healthcare organizations need robust tools that monitor their IT system. With system optimization, organizations can deliver higher-quality care, improve patient access to medical records, improve response times, and offer better  Read more...healthcare services overall. Goliath Technologies aims to help organizations’ IT infrastructure perform
optimally by offering comprehensive system performance-monitoring tools. This report examines the customer experience of Goliath Technologies.

What Does Goliath Technologies Do?
“Goliath Technologies helps us monitor different environments, and the firm provides a comprehensive tool to look at different statistics and metrics. We use Goliath Technologies’ tool as a monitoring tool as well as a troubleshooting tool. When users experience different issues, whether they experience slowness or some other performance-related issue, we use the tool to help us analyze, troubleshoot, and get to the root cause quickly and efficiently.” —Manager

Bottom Line
All customer respondents are satisfied and say Goliath Technologies keeps all promises. The support team is highlighted as a key strength, with one customer saying it is the vendor’s top positive differentiator. Respondents are also satisfied with the vendor’s innovation and implementations and with the product’s ability to drive outcomes. Some would like better QA checks to prevent bugs, along with ongoing training for new features to improve ease of use. Show less...
Goliath-Technologies-KLAS-Report-2023.pdf
[SPECIAL ANNOUNCEMENT] KLAS, Research, Performance Insights: Goliath Technologies EndUser-Experience Monitoring and Troubleshooting 2023 Seeking to Optimize Healthcare IT Systems WHY This First Look? To enhance efficiency and system reliability, healthcare organizations need robust tools that monitor their IT system. With system optimization, organizations can deliver higher-quality care, improve patient access to medical records, improve response times, and offer better healthcare services overall. Goliath Technologies aims to help organizations’ IT infrastructure perform optimally by offering comprehensive system performance-monitoring tools. This report examines the customer experience of Goliath Technologies. What Does Goliath Technologies Do? “Goliath Technologies helps us monitor different environments, and the firm provides a comprehensive tool to look at different statistics and metrics. We use Goliath Technologies’ tool as a monitoring tool as well as a troubleshooting tool. When users experience different issues, whether they experience slowness or some other performance-related issue, we use the tool to help us analyze, troubleshoot, and get to the root cause quickly and efficiently.” —Manager Bottom Line All customer respondents are satisfied and say Goliath Technologies keeps all promises. The support team is highlighted as a key strength, with one customer saying it is the vendor’s top positive differentiator. Respondents are also satisfied with the vendor’s innovation and implementations and with the product’s ability to drive outcomes. Some would like better QA checks to prevent bugs, along with ongoing training for new features to improve ease of use.
Delivered Read
1
Wed, July, 5th 2023

If you missed the first one, it’s not too late! Esther Barthel along with additional industry experts are joining our next Citrix Troubleshooting Masterclass discussing session performance complaints and how to quickly resolve them. Become a Citrix troubleshooting guru and deliver the best Citrix experience for your users – register now! https://bit.ly/3PJz3RD
#Citrix Read more... #UserExperience #ITManagement Show less...
If you missed the first one, it’s not too late! Esther Barthel along with additional industry experts are joining our next Citrix Troubleshooting Masterclass discussing session performance complaints and how to quickly resolve them. Become a Citrix troubleshooting guru and deliver the best Citrix experience for your users – register now! https://bit.ly/3PJz3RD #Citrix #UserExperience #ITManagement
Delivered Read
Mon, June, 12th 2023

CTPs George Spiers & Esther Barthel will be joining our expert panel in this Citrix Troubleshooting Masterclass! Register now to save your seat for this exclusive session.
CTPs George Spiers & Esther Barthel will be joining our expert panel in this Citrix Troubleshooting Masterclass! Register now to save your seat for this exclusive session.
Delivered Read
Mon, May, 8th 2023

[WEBINAR] Tuesday, May 16th at 1PM ET

Optimizing Helpdesk Efficiency - Are end user support tickets taking too long to resolve? Maybe tickets are escalated when they could be handled by frontline support if equipped with the right tools? Providing Helpdesk with tools that provide intelligent end user insights and real-time remediation options will reduce mean time to resolution and improve the overall efficiency and effectiveness of your IT organization.

Join us for  Read more...our next webinar where we’ll discuss:

How to quicky remediate basic end user issues
More effective ways to route support tickets
How to improve efficiency across the IT support organization

Register now to save your seat for our “Optimizing Helpdesk Efficiency” webinar on May 16th at 1:00 PM ET.

https://go.goliathtechnologies.com/webinar-optimizing-helpdesk-efficiency.html?cid=23Q2-Webinar-Helpdesk_CernerUserGroup_Email Show less...
[WEBINAR] Tuesday, May 16th at 1PM ET Optimizing Helpdesk Efficiency - Are end user support tickets taking too long to resolve? Maybe tickets are escalated when they could be handled by frontline support if equipped with the right tools? Providing Helpdesk with tools that provide intelligent end user insights and real-time remediation options will reduce mean time to resolution and improve the overall efficiency and effectiveness of your IT organization. Join us for our next webinar where we’ll discuss: How to quicky remediate basic end user issues More effective ways to route support tickets How to improve efficiency across the IT support organization Register now to save your seat for our “Optimizing Helpdesk Efficiency” webinar on May 16th at 1:00 PM ET. https://go.goliathtechnologies.com/webinar-optimizing-helpdesk-efficiency.html?cid=23Q2-Webinar-Helpdesk_CernerUserGroup_Email
Delivered Read
Thu, April, 13th 2023

LAST CHANCE TO REGISTER!
Clinician satisfaction, patient care, and limited resources are always top mind. Hear even more at NARUG annual conference & HIMSS! Attending? Let’s meet! https://bit.ly/43mPyYk
LAST CHANCE TO REGISTER! Clinician satisfaction, patient care, and limited resources are always top mind. Hear even more at NARUG annual conference & HIMSS! Attending? Let’s meet! https://bit.ly/43mPyYk
Delivered Read
Tue, April, 11th 2023

Edited
BC:
Great session as we get geared up for NARUG's annual conference and HIMSS! Let me know if you’re attending and we can schedule a face-to-face. https://bit.ly/43mPyYk
Delivered Read
Tue, March, 21st 2023

Want to improve clinician satisfaction with Oracle/Cerner? This user story from KLAS Research details how Intermountain Health was able to improve by 26% in reliability, 22% in systems response, and 15% in delivery quality by leveraging Goliath. #Cerner #HealthIT #ITManagement
 Read more... https://goliathtechnologies.com/ Show less...
Want to improve clinician satisfaction with Oracle/Cerner? This user story from KLAS Research details how Intermountain Health was able to improve by 26% in reliability, 22% in systems response, and 15% in delivery quality by leveraging Goliath. #Cerner #HealthIT #ITManagement https://goliathtechnologies.com/
Delivered Read
Mon, March, 6th 2023

Identify user behavior as root cause of performance issues.

End users don’t realize when they are contributing to their own performance issues. Without the right tools to give you insight into user behavior, you can’t tell either. When you have a sneaking suspicion that user behavior is the root cause of issues, now you can prove it – see how with quick access to this troubleshooting workflow video.

 Read more... https://goliathtechnologies.com/lpg/prove-user-behavior-is-root-cause/?mkt_tok=MTg5LVhPWS0xNTIAAAGKVmtOpNz82iMNCWPBLQOEoLLy5kT7TADMYioYaQar7i7JF1K885Ft3Gz8rf-e2Cswa5kOsQ9NIUEcfJuLT9YsehRfXRFM3Rh-mLpBJjo Show less...
Identify user behavior as root cause of performance issues. End users don’t realize when they are contributing to their own performance issues. Without the right tools to give you insight into user behavior, you can’t tell either. When you have a sneaking suspicion that user behavior is the root cause of issues, now you can prove it – see how with quick access to this troubleshooting workflow video. https://goliathtechnologies.com/lpg/prove-user-behavior-is-root-cause/?mkt_tok=MTg5LVhPWS0xNTIAAAGKVmtOpNz82iMNCWPBLQOEoLLy5kT7TADMYioYaQar7i7JF1K885Ft3Gz8rf-e2Cswa5kOsQ9NIUEcfJuLT9YsehRfXRFM3Rh-mLpBJjo
Delivered Read
Sun, February, 26th 2023

Healthcare Specific On-Demand Webinar:

Time is critical when providing patient care and IT teams are at the center of keeping healthcare applications and end users up and running. Watch this on-demand webinar now to see how Goliath can help IT view the end user experience from the end user’s perspective, quickly pinpoint root cause of slow logons, and determine root cause of user session slowness to improve clinician experience and satisfaction. Read more... https://bit.ly/3ZUGEjd Show less...
Healthcare Specific On-Demand Webinar: Time is critical when providing patient care and IT teams are at the center of keeping healthcare applications and end users up and running. Watch this on-demand webinar now to see how Goliath can help IT view the end user experience from the end user’s perspective, quickly pinpoint root cause of slow logons, and determine root cause of user session slowness to improve clinician experience and satisfaction. https://bit.ly/3ZUGEjd
Delivered Read
Fri, February, 17th 2023

ICA/HDX Troubleshooting Guide

How to Troubleshoot “Citrix is Slow” for Remote Workers
Introducing the new Citrix ICA/HDX technical guide, which provides a comprehensive understanding of ICA/HDX, the components that it’s built on, how it works, how it can be impacted by network conditions, and how to troubleshoot it.

Armed with this information, we hope that you will be better equipped to troubleshoot and resolve what we have come to know as the  Read more...ubiquitous “Citrix is slow” complaint from end users.

The free guide is also filled with screenshots and “how to” technical information you can use to take proactive measures to understand and troubleshoot ICA/HDX issues. Simply complete the form on the sidebar to instantly download your free copy.
https://goliathtechnologies.com/citrix-ica-hdx/?utm_source=CernerUserGroup&utm_medium=Text&utm_campaign=23Q1_Citrix-ICA/HDX-tech-guide Show less...
ICA/HDX Troubleshooting Guide How to Troubleshoot “Citrix is Slow” for Remote Workers Introducing the new Citrix ICA/HDX technical guide, which provides a comprehensive understanding of ICA/HDX, the components that it’s built on, how it works, how it can be impacted by network conditions, and how to troubleshoot it. Armed with this information, we hope that you will be better equipped to troubleshoot and resolve what we have come to know as the ubiquitous “Citrix is slow” complaint from end users. The free guide is also filled with screenshots and “how to” technical information you can use to take proactive measures to understand and troubleshoot ICA/HDX issues. Simply complete the form on the sidebar to instantly download your free copy. https://goliathtechnologies.com/citrix-ica-hdx/?utm_source=CernerUserGroup&utm_medium=Text&utm_campaign=23Q1_Citrix-ICA/HDX-tech-guide
Delivered Read
Fri, January, 27th 2023

Quickly resolve logon issues using our free tech guide! Authored by Citrix engineers with new updates from Citrix CTP George Spiers, this guide breaks down the Citrix logon process from start to finish and shows you how to pinpoint the root cause of issues. Download now: https://bit.ly/3WgD7sq
Quickly resolve logon issues using our free tech guide! Authored by Citrix engineers with new updates from Citrix CTP George Spiers, this guide breaks down the Citrix logon process from start to finish and shows you how to pinpoint the root cause of issues. Download now: https://bit.ly/3WgD7sq
Delivered Read
Tue, January, 24th 2023

BC:
Intermountain Healthcare improved clinician satisfaction with reliability, system response time, and delivery quality of their EHR. Find out how they did it and how you can do the same at your healthcare organization in this live webinar session: https://bit.ly/3WolOFC
Intermountain Healthcare improved clinician satisfaction with reliability, system response time, and delivery quality of their EHR. Find out how they did it and how you can do the same at your healthcare organization in this live webinar session: https://bit.ly/3WolOFC
Delivered Read

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